OUR
PROCESS
Our unique design build process ensures performance at the highest levels of integrity, business ethics, and outstanding results. Every aspect of our relationship with you is carefully attended to, from before our first meeting until the last day of a project, and beyond.
Jackson Design and Remodeling invested in the development of proprietary custom designed Enterprise Resource Planning (ERP) software, which introduces a revolutionary approach to client relationships and communication management. This technology sets the bar for the industry when it comes to the integrity of communication and expectations for a remodeling project. Spearheaded by Todd Jackson, this custom designed ERP leverages technology to create a universal hub for accountability and responsibility between JDR team members, our clients and our community. The system takes the mystery out of what’s going to happen next on a project, by sending you a weekly dashboard every Friday with an overview of your project schedule and details.
You can expect creative thinking, detailed planning and exceptional project management from JDR. You will know before your project starts what it will look like, how much it will cost and how long it will take. JDR isn’t just responsive to clients; we try to anticipate your questions so we can answer them before they are asked.
Here’s a step-by-step look at how we will work together:
1
At your first home appointment with Jackson Design and Remodeling, we listen actively as we discuss your overall wants and needs for your project. JDR evaluates your existing environment and how to incorporate new design and space. We ask for your ideas, give design suggestions, and determine what is most important in the way you will use the new space. Together, we review the planning and building processes and how they are structured to ensure your project’s success. We also review the overall project budget so that we can design within that budget.
2
To begin the design process, JDR measures the existing structure and our home design architects and residential designers review property conditions. The scope of work determines if the comprehensive plan requires either structural design or space design or a combination of both. At the next meeting, JDR presents designs and plans for your approval.
3
Jackson Design and Remodeling prepares a comprehensive scope of work from the designs you have approved. This includes a detailed description of each step of the construction process, from concrete to framing to electrical. We review this with you to assure that all previous discussions with our remodeling contractors are included in this document. This scope of work clearly describes what is and is not included in the project, providing a clear understanding of expectations.
4
Next, JDR prepares a construction agreement and a written review of any structural designs and required engineering that will be submitted to the City or County. Depending on the complexity of the project, this step can take between one week and three months.
5
At this point we finalize the details, such as materials and appliance choices. This is when the fun starts! A JDR home designer works with you one-on-one to help you with selections: from countertop colors to tile backsplash patterns to the design of fixtures and cabinetry handles. Working closely with our designer, you can rest assured that your selections are expertly coordinated to enhance your space and communicate your unique taste. Specifications and details for all choices are gathered in a comprehensive job site plan.
6
With plans and permits resolved and materials selected, your project begins. JDR’s project director and project manager review the entire project to ensure that any unanswered questions are addressed. JDR meets with you on the job site to review the entire scope of work, walk through the project and discuss how the job will be built. At this time, specific details are discussed, such as where materials can be stored, how your home will be protected from dust, and how to safeguard your pets during the build.
7
JDR’s project manager provides a time frame and is always available to discuss the overall project. During your project, you may also contact JDR’s project director and office at any time with questions. Your project director works on a daily basis with the project manager and is brought into the construction phase as needed. Jackson Design and Remodeling’s goal is to complete work on a daily basis in order to move the project along quickly to completion.
8
Prior to completion, you and JDR’s project manager walk through the project and record any small items or details that need to be altered to ensure you are 100% satisfied with your project.
9
When your project is complete, you will receive a detailed packet of information about our product and service warranty. Jackson Design and Remodeling will also ask you to complete a satisfaction survey. We value your feedback so that we can continue to identify ways to make our remodeling process streamlined, predictable and enjoyable.
If we’ve done our job well, we’ve earned a client for life.
Visit Our Design Campus
The Premier Kitchen & Bathroom Showroom and Selection Center in San Diego
Learn about the latest trends in design build as you see and touch examples of the design sense, craftsmanship and thoughtful client care that go into all of our work.
Monday - Friday
8:00am - 4:30pm
Saturday
10:00am - 2:00pm
